We handle your data with care. We only collect what is needed to deliver your order, answer your questions and improve our web shop. We never sell your data. Version 29 September 2026.
Who is responsible
LEDPLANET.NL, trade name of the sole proprietorship APPARATUURPLANET.NL, Provincialeweg 9 (postal address), 5334 JC Velddriel, Chamber of Commerce (KvK) 62484184. Questions about privacy? Email info@ledplanet.nl.
Which data and what for
| Purpose | Which data | Legal basis |
|---|---|---|
| Processing, delivering and invoicing your order | Name, address, email, phone number (for the carrier), ordered items, payment details | Performance of the contract |
| Handling returns, warranty claims and complaints | Order details, correspondence, any photos you send | Performance of the contract |
| Your account (if you create one) | Email, name, addresses, order history | Performance of the contract |
| Answering your questions via chat, WhatsApp, email or the contact form | Name, email, phone number (for WhatsApp), content of your message | Legitimate interest |
| Newsletter and discount code | Email address | Consent (you can unsubscribe at any time) |
| Requesting and showing reviews | Name or first name, email, your review | Legitimate interest |
| Analysing the website and measuring advertising | Cookies, IP address (shortened where possible), click and browsing behaviour | Consent via the cookie banner |
| Legal obligations, such as tax records | Invoice and payment details | Legal obligation |
Who we share data with
We only share what is necessary, with parties that make our web shop possible. We have agreements with them to protect your data.
- Shopify – our web shop platform and hosting, including the chat (Shopify Inbox) and emails.
- Payment providers – such as Shopify Payments, PayPal and Klarna, to process your payment. If you choose to pay later, Klarna may carry out a credit check.
- Carriers – PostNL and DPD, to deliver your parcel.
- Suppliers – some items are shipped directly from a supplier's warehouse. The supplier then only receives your name and delivery address.
- Reviews – WebwinkelKeur and Judge.me, to ask you for a review after your order.
- Marketplaces – if you order via bol.com, we receive from bol the data needed for delivery.
- Analytics and advertising – Google (Analytics, Tag Manager) and Meta (Facebook), only if you give consent in the cookie banner.
- Government – if the law requires us to.
Some of these parties are located outside the European Economic Area, such as in the United States or Canada. This only happens with the safeguards required by the GDPR, such as an adequacy decision or the standard contractual clauses of the European Commission.
Cookies
We use necessary cookies so that the web shop works, for example for your shopping cart. For analytics and advertising cookies we first ask for your consent via the cookie banner. Want to change your choice? Then delete our website's cookies in your browser; on your next visit you will see the banner again.
How long we keep data
- Order and invoice data: 7 years, because tax law requires it.
- Account: as long as your account exists. If you delete your account, we erase your data, except what we are legally required to keep.
- Questions and complaints: up to 2 years after they are resolved.
- Newsletter: until you unsubscribe.
- Cookies: see the duration in the cookie banner.
Your rights
You may access your data, have it corrected or have it deleted. You can also object, have processing restricted, have your data transferred and withdraw your consent. Send your request to info@ledplanet.nl; we respond within one month. If you disagree with how we handle your data, you can file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Security
Our web shop runs on a secure connection (https). Access to your data is limited to those who need it for their work, and our partners are obliged to take appropriate security measures.
Changes
We may update this privacy statement, for example when we start using a new service. The current version is always on this page.