Terms and conditions

These are the terms and conditions of LEDPLANET.NL. We have written them as clearly as possible. They apply to every order in our web shop. Part A applies to everyone, part B only to business customers. Version 29 September 2026.

Article 1 – Who we are

LEDPLANET.NL is a trade name of the sole proprietorship APPARATUURPLANET.NL.

• Postal address: Provincialeweg 9, 5334 JC Velddriel, the Netherlands (no collection or visiting address)
• Email: info@ledplanet.nl
• Phone number (also WhatsApp): +31 418 726800
• Chamber of Commerce (KvK) number: 62484184
• VAT number: NL002115280B64

Article 2 – Definitions

• We / trader: LEDPLANET.NL, as named in article 1.
• Consumer: a natural person who is not acting for the purposes of their trade or business.
• Business customer: anyone who does act for the purposes of their trade or business.
• Customer: a consumer or business customer.
• Distance contract: a purchase via our web shop, where we do not meet physically at the same time.
• Cooling-off period: the period within which a consumer can withdraw from the purchase without giving a reason (right of withdrawal).
• In writing: also by email or via a form on our website.

Article 3 – When these terms apply

1. These terms apply to every offer we make and to every contract between us and a customer.
2. Before the purchase is concluded, you can read these terms and save or print them. They are linked at the bottom of every page of our web shop.
3. The customer's own terms do not apply, unless we have agreed this in writing.
4. If a provision is void or is annulled, the other provisions remain in force. We will then replace that provision with a valid one that stays as close as possible to its purpose.
5. For consumers: if these terms are less favourable than the law, the law applies.

Article 4 – The offer

1. Each item shows the main characteristics, the price, the delivery time and the carrier (PostNL or DPD). Photos and specifications represent the product as accurately as possible. Small deviations, for example in light colour on a screen, do not entitle you to compensation. Your right of withdrawal and your statutory rights do continue to apply.
2. An offer is valid while stocks last. Obvious mistakes or errors in the offer, such as a clearly incorrect price, do not bind us.

Article 5 – The contract

1. The contract is concluded as soon as you place the order and pay, or choose to pay later. You immediately receive a confirmation by email.
2. Within legal limits, we may check whether you can meet your payment obligation. If we have a good reason, we may refuse an order or attach conditions to it. We will let you know as soon as possible and immediately refund any amount already paid.
3. On delivery you receive the information required by law, such as these terms and how to exercise the right of withdrawal. This is also on our website.

Article 6 – Prices

1. All prices are in euros and, for consumers, include VAT. Shipping costs are shown separately and before checkout.
2. The price you see when you order is fixed. We only pass on price increases after the purchase is concluded if the law requires it (for example a VAT change). A consumer may then dissolve the purchase free of charge.

Article 7 – Payment

1. You pay with one of the payment methods shown at checkout, such as iDEAL | Wero, Bancontact, PayPal, Apple Pay, Google Pay or pay later via Klarna. An overview is on our Payment methods page. Which methods are available depends on your country.
2. For pay later or payment by invoice, the term stated with the payment method or on the invoice applies.
3. If a consumer does not pay on time, we first send a free reminder with a term of 14 days. If the consumer still does not pay, we may charge statutory interest and the legally permitted collection costs (in accordance with the Dutch Decree on compensation for extrajudicial collection costs).

Article 8 – Delivery

1. We ship items in stock as quickly as possible. Each item shows the expected delivery time. We deliver within 30 days at the latest, unless we agree otherwise.
2. If we cannot deliver within the agreed term, we will let you know as soon as possible. You may then cancel the order free of charge and get your money back within 14 days.
3. We ship with PostNL or DPD. Each item states which carrier it comes with. You receive an email with track & trace.
4. We deliver to the address you provide when ordering. For a consumer, the risk of loss or damage only passes at the moment the parcel has been delivered to you (or someone you designate).
5. Some items are shipped directly from a supplier's warehouse. Nothing changes for you: we remain your seller and point of contact.

Article 9 – Cooling-off period and right of withdrawal (consumers)

1. As a consumer you have a 30-day cooling-off period (the law requires 14 days; we give you more). Within that time you can withdraw from the purchase without giving a reason.
2. The cooling-off period starts on the day after receipt of the (last) item of your order.
3. During the cooling-off period you handle the product with care. You may unpack and inspect it as you would in a shop. If you have gone further than necessary, we may charge for the reduction in value.
4. You register your return within the cooling-off period via our returns portal or by email to info@ledplanet.nl. You may also use the model withdrawal form at the bottom of these terms.
5. Send the product back within 14 days of your notification, complete with all accessories and, where reasonably possible, in the original packaging. The cost of returning is for you. Returning is at your own risk; keep your proof of shipment.
6. We refund the full amount, including the standard shipping costs of your order, within 14 days after you have registered your return. We may withhold the refund until we have received the product or until you show that you have sent it back. We refund via the same payment method, unless you wish otherwise.
7. The right of withdrawal does not apply to products made or assembled to your specifications at your request, such as LED strips cut to size or custom lighting ordered especially for you. This is then clearly stated with the offer.

Article 10 – Statutory warranty (conformity)

1. We guarantee that a product does what you can reasonably expect of it and matches the description. This is called the statutory warranty. How long it applies depends on the product and the lifespan you may expect from it.
2. If a product turns out to be faulty within one year of delivery, we assume that the defect was already present at delivery, unless we prove otherwise.
3. Each item also states any manufacturer's warranty (for example 2 or 5 years). It applies alongside your statutory rights (not added on top: both run at the same time from delivery) and never limits them.
4. If a product is not in order, report it within a reasonable period after you discover it. If you report it within two months, you are in any case on time. Send a short description, your order number and, if possible, a photo.
5. For a justified warranty claim, we repair or replace the product free of charge, including shipping costs. If that is not possible or not within a reasonable time, you get (part of) your money back or you can dissolve the purchase.
6. The warranty does not apply if the defect is caused by incorrect or improper use, incorrect installation (for example on an unsuitable dimmer or transformer), your own repairs or modifications, or normal wear and tear.

Article 11 – Liability

1. We are liable as provided by law. These terms do not limit the statutory rights of consumers.
2. LED lamps and lighting must be connected according to the manual and the applicable rules. If you work on the fixed electrical installation, have it done by a qualified electrician if in doubt.

Article 12 – LED lighting for vehicles

Lighting for cars and other vehicles may only be used on public roads if it has a valid E-mark for that purpose. Each item states whether the product has an E-mark. Products without an E-mark are intended for use off public roads, such as on private property or a circuit. If you still use them on public roads, you do so at your own risk. More information is on our E-mark page.

Article 13 – Complaints

1. Do you have a complaint? Let us know as soon as possible via info@ledplanet.nl, the chat or WhatsApp, with a clear description.
2. We confirm your complaint and respond substantively within 14 days. If we need more time, we will let you know within those 14 days when you will receive an answer.
3. If we cannot resolve it together, you can request free mediation from WebwinkelKeur. Check our membership via webwinkelkeur.nl.
4. If mediation does not lead to a solution, you can submit your dispute to the independent disputes committee with which WebwinkelKeur is affiliated. The ruling is binding on both parties. Costs may be involved in submitting a dispute.
5. You can also always submit your dispute to the competent court.

Article 14 – Privacy

We handle your personal data with care. You can read how we do this in our privacy statement.

Article 15 – Intellectual property

Texts, photos, drawings and other content on our website belong to us or our suppliers. You may not copy them without written permission.

Article 16 – Applicable law

1. Dutch law applies to all contracts with us. The Vienna Sales Convention (CISG) does not apply.
2. If you live in another country as a consumer, you retain the protection of the mandatory rules of the country where you live.

Article 17 – Changes

We may amend these terms. For an order, the terms in force at the time of ordering always apply.

Part B – Additional terms for business customers

For business customers (B2B, such as installers, companies and resellers), the articles above apply with the following additions and deviations. In case of conflict, part B prevails.

1. No cooling-off period. The right of withdrawal in article 9 only applies to consumers. Returns of business orders are only possible by written agreement.
2. Inspection on receipt. Check the delivery immediately. Report visible damage, incorrect or missing items within 8 days of receipt. Report other defects within 14 days after you discovered them or could reasonably have discovered them.
3. Prices for business customers may be shown excluding VAT; this is then clearly stated.
4. Payment by invoice within 14 days of the invoice date, unless otherwise agreed. In case of late payment you owe, without notice of default, the statutory commercial interest and the extrajudicial collection costs, with a minimum of 40 euros.
5. Retention of title. Delivered products remain our property until everything has been paid in full. During that period you may only resell them in the course of your normal business operations.
6. Liability. Our liability is limited to replacement of the product or refund of the invoice amount of that product. We are not liable for indirect damage, such as consequential damage, loss of profit or installation costs, except in the case of intent or deliberate recklessness on the part of ourselves or our management.
7. Application. You are responsible for choosing the right product for your application and for correct installation according to the applicable standards.
8. Dropshipping and resale. If, at your request, we deliver directly to your customer, you are the seller towards that customer. Agreements on prices and working method are made in writing.
9. Competent court. Disputes with business customers are submitted to the competent court in the district of Gelderland.

Model withdrawal form

Only fill in this form if you wish to withdraw from the purchase. It is easier to register your return via our returns portal.