Shipping
We ship with PostNL and DPD, within the Netherlands and to 25 other countries in Europe. Each product shows which carrier delivers it. Almost everything is available straight from stock; as soon as your parcel is on its way, you get an email with track & trace.
In the Netherlands and Belgium: order before 15:00 on a working day and it is delivered the next day. PostNL also delivers on Saturdays.
Shipping costs apply per order, whatever the size or weight, and are calculated automatically once you choose your country:
- Netherlands and Belgium: 4.95 euros, free from 50 euros
- Germany: 8.95 euros, free from 100 euros
- 23 other European countries: 9.95 euros, free from 150 euros (minimum order 75 euros)
We deliver to 26 countries: the Netherlands, Belgium, Germany, Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Right of withdrawal and returns
You have 30 days after receipt to withdraw from your purchase without giving a reason. Register your return through your customer account and send the product back within 14 days after that. You get the full order amount, including shipping costs, back within 14 days.
Return shipping is at your own cost, unless I made a mistake or the product is faulty. I make mistakes too, and then I sort it out properly.
Send the product back complete, with all accessories and preferably in the original packaging. If it has been used more than needed to try it out, or if it is damaged, we may charge for the loss in value. So pack your return well.
Is a product broken or is something not right? Then it is covered by the warranty and the shipping costs are on us.