Privacy Policy LEDPLANET.NL
Privacy Policy LEDPLANET.NL
LEDPLANET.NL values your privacy. Therefore, we only process data necessary for (improving) our services and handle your personal information with care. We never share your data with third parties for commercial purposes.
This privacy policy applies to the use of our website and the services offered on it. The effective date of this policy is February 16, 2025, and any new version will supersede previous versions. It explains what data we collect, how we use, share, and secure it, and what rights you have regarding your personal data.
If you have any questions about our privacy policy, please contact us using the information at the bottom of this document.
How we process your data
Web store software
Our online store runs on Shopify , and we also use their hosting services. Personal data you provide to us is stored by Shopify. Shopify accesses your data to provide us with (technical) support. Shopify never uses your data for any other purpose.
Shopify is contractually obligated to implement appropriate security measures. These measures include SSL encryption and a strong password policy. Shopify also creates regular backups to prevent data loss.
Web hosting
Our web hosting is also provided by Shopify . Shopify processes personal data on our behalf and does not use your data for its own purposes. However, Shopify may collect anonymous data about the use of its services. Shopify has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of personal data.
AI Chatbot and Customer Support
We use an AI-powered chatbot to help you answer questions about our products and services faster and more effectively. This chatbot helps you find information, answer frequently asked questions, and navigate our website.
What data does the chatbot collect?
When you use our chatbot, the following data may be collected:
- Your chat conversations and the questions you ask
- Technical information such as your IP address, browser type and time of use
- Information you voluntarily share during the conversation
How do we use this data?
We use the data collected via the chatbot to:
- To answer your questions and make appropriate product recommendations
- To improve our customer service and chatbot
- Gain insight into frequently asked questions and customer needs
- To solve technical problems
Security and storage
All chat conversations are stored securely and handled in accordance with this privacy policy and the GDPR. We retain chat data only for as long as necessary for the purposes for which it was collected, or to comply with legal obligations.
Sharing with third parties
The chatbot is provided by a third-party service provider. This party processes your data solely on our behalf and in accordance with our instructions and the GDPR. We do not share personal data from chat conversations with other third parties, except as described in this privacy policy.
Payments
We use Shopify Payments and Mollie to process payments. These payment providers process your data, such as your name, address, and payment information, and have implemented appropriate security measures. They use your data solely to process payments and do not share it with third parties, except as necessary for their services.
Logistics
We work with PostNL for shipments. It's necessary for us to share your address information with PostNL to enable delivery. PostNL uses this information exclusively for logistics purposes.
Your rights
You have the right to access, correct, delete, or transfer your data. Contact us if you wish to exercise these rights. You can also file a complaint with the Dutch Data Protection Authority.
You have the same rights with respect to data collected through the chatbot, including the right to access, delete, and correct your data.
Contact details
LEDPLANET.NL
Provincial Road 9 (postal address)
5334 JC Velddriel
The Netherlands
E: info@ledplanet.nl
