You buy from us with peace of mind. Below you can read what your rights are if something is wrong with a product, how the cooling-off period works and what we can do for business customers.
Warranty
Statutory warranty
Every product must do what you can reasonably expect of it. That is the statutory warranty, and it always applies. Exactly how long depends on the product and the lifespan you may expect from it. If a product breaks in the first year after delivery, we assume the defect was already present at delivery.
Manufacturer's warranty
Each item states how many years of manufacturer's warranty apply, for example 2 or 5 years. It applies alongside your statutory rights (not added on top: both run at the same time from delivery) and never limits them.
How it works
- Send us a message with your order number, a short description and, if possible, a photo or video.
- We assess your report and let you know how to return the product, if necessary.
- If it is covered by the warranty, you get a replacement product free of charge or we repair it. The shipping costs are then also on us. If the product is no longer available, you get an equivalent alternative or your money back.
When the warranty does not apply
The warranty lapses if the defect is caused by incorrect use or incorrect connection, such as an LED lamp on an unsuitable dimmer or transformer, by your own repairs or modifications, or by normal wear and tear.
Cooling-off period (right of withdrawal)
As a consumer you have a 30-day cooling-off period after receipt. You register your return via your customer account and then send the product back within 14 days. You get the full amount back, including the shipping costs of your order. Only the cost of sending it back is for you. Everything about returns can be found on Shipping & returns.
Business (B2B)
Purchasing advantage
Looking for larger quantities of LED lighting, or do you use LED in your projects or products? Then we are happy to make you a tailor-made proposal. Email info@ledplanet.nl.
Custom LED
A lamp in a specific light colour or wattage, made-to-measure LED strips or a complete set? Thanks to our own import channels we can do a lot. Our motto: anything is possible. Custom work cannot be returned; we agree this with you in advance.
Dropshipping
Want to sell our products without holding your own stock? We can deliver directly to your customer, without advertising or prices in the parcel. Get in touch to discuss the options.
For business customers, the additional terms in part B of our terms and conditions apply.