Do you have a complaint? Please let us know first by sending an email to info@ledplanet.nl . We will do our best to find a solution that is acceptable to both parties. If this does not work, you can register your complaint for mediation via WebwinkelKeur . This offers an extra step to resolve disputes in a professional manner.
Do you live in the European Union? As of 15 February 2016, you as a consumer also have the option to file complaints via the European Commission's ODR platform . This platform is specifically designed for online dispute resolution. As long as your complaint has not yet been processed by another body, you can file and handle it via this platform. The ODR platform offers a simple and accessible way to resolve cross-border complaints.
We recommend that you always contact us first in case of complaints. We can often provide a suitable solution in consultation before further steps are necessary.
