As a consumer, you have at least 30 days to cancel your order and report the return. After reporting your return, you have at least another 14 days to return the product. As soon as we have received your return, we will refund the order amount including shipping costs within a maximum of 14 days.
Did you create an account when placing your order? Then it is easy to register a return in your account. If you did not create an account, then send us your order/article in question in the mail to info@ledplanet.nl with the complaint and/or reason for return.
If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on the reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returning it.
